Software Technical Support Engineer (m/w/d)

Germany, Bruchsal

About The Position

At Qognify, part of Hexagon, we're dedicated to developing software that protects our world. Our innovative solutions empower customers to swiftly resolve incidents and minimize their impact. With offices across the globe, including hubs in Germany and Israel, we're expanding our team and looking for talented individuals to join us in Bruchsal.

We're looking for a tech-savvy hero, ready to jump into the action as our Software Technical Support Engineer based out of Bruchsal. This isn’t just any tech job; it’s your chance to make a significant impact, offering top-notch support to our partners and customers. You’ll be the bridge between our world-class software and the people who rely on it every day.

Please submit CVs in English as we are a global hiring team!

What you will do?

As a Software Technical Support Engineer, you'll be an integral part of our Technical Services team, collaborating closely with our Global Services and R&D teams. Your primary responsibilities will include:

• Providing exceptional software application support to our partners and customers via phone, email, and remote tools.

• Managing cases efficiently using Salesforce or similar CRM systems.

• Documenting issues and solutions accurately and promptly.

• Collaborating with colleagues and escalating issues when necessary.

• Sharing your expertise and insights with the team to foster collaboration and continuous improvement.

What you offer?

• Successfully completed technical education (electrical engineering / IT).

• At least 2 years of experience in IT or software support roles.

• Strong knowledge of TCP/IP, network technology, and client/server operating systems and hardware.

• A knack for independent problem-solving and analytical thinking.

• Willingness to work flexible hours based on our paid on-call support model.

• Familiarity with Message Queuing and VMS software is a plus.

• Fluent proficiency in both German and English.

• Willingness to travel occasionally, mainly within Germany.

What we offer you?

• 30 days of vacation time to recharge.

• A vibrant international company culture blended with local values.

• Opportunities for professional and personal growth.

• Flexible hybrid work options.

• Convenient transportation connections near the Bruchsal train station and A5 motorway.

• Fun and engaging team events like hackathons, barbecues, and company runs.

• Bike leasing options for a healthy lifestyle.

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