System Integration and Support Engineer (m/w/d)

Germany, Bruchsal · Full-time

About The Position

At Qognify, part of Hexagon, we're on a mission to make the world a safer place with our cutting-edge software. We tackle tough problems, like managing video surveillance and incidents, to help our customers respond swiftly and smartly. Based in the US with a global footprint, our team in Germany and Israel is at the heart of our service and R&D efforts.

We're looking for a tech-savvy hero, ready to jump into the action as our System Integration and Support Engineer, based out of Bruchsal. This isn’t just any tech job; it’s your chance to make a significant impact, offering top-notch support and innovative solutions to our partners and customers all over the globe. You’ll be the bridge between our world-class software and the people who rely on it every day.

Please submit CVs in English as we are a global hiring team!

What you will do?

• Deliver projects that wow, working closely with everyone from product management to our partners.

• Dream up and deploy system solutions that meet our customers' needs and show them off in a way that gets everyone excited.

• Get hands-on with installing our software, from video management systems to all the techie bits that make them work seamlessly.

• Keep an eye on project budgets to make sure everything ticks along without a hitch.

• Be the voice of calm and clarity, helping customers via phone or ticket system.

• Work magic behind the scenes, supporting our Sales, Marketing, and R&D teams.

• Conduct tech trainings in English and German (plus any other language skills you might have are a bonus!).

What you offer?

• At least 5 years of experience in making customers happy and managing projects in the security field or related area.

• You’re a pro when it comes to security systems like CCTV, Access Control, or Physical Security Management Systems, with a grasp of all things tech.

• Knowledge about Networks, TCP/IP, computer hardware and Windows operating systems.

• You’re a solution-finder with an entrepreneurial spirit who understands the technical and business sides of our clients.

• Independent thinker? Check. Analytical problem-solver? Double-check.

• Your communication skills are top-notch, and you're proactive about tacking potential issues.

• Successfully completed technical education (electrical engineering / IT) preferred

• Fluent in German and English, with a ready passport for occasional travel within the EMEA region, mostly Germany.

• You love the idea of working with a global team from the comfort of a hybrid home/office schedule.

What we offer you?

• 30 days of vacation to relax and recharge.

• A company car also for private use

• A vibrant international company culture blended with local values.

• Opportunities for professional and personal growth.

• Flexible hybrid work options.

• Convenient transportation connections near the Bruchsal train station and A5 motorway.

• Fun and engaging team events like hackathons, barbecues, and company runs.

• Bike leasing options for a healthy lifestyle.

Join Hexagon's physical security team

Ready to bring your magic to our team? Apply now and let’s make the world a safer place together!

Apply for this position